Below mentioned are some common pre-order questions which you would like to know before placing your order.May for more questions you can initiate our 24 x7 support. You can contact us any time by placing a ticket from the below mentioned 24x7 Support.

Pre Sales Question

We have been in business since 2007. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website.

ROOT64 Web Hosting has the right solution for you.

We are located in USA, our mailing address is as below
3267 15th Street
Postal Code:94132
City = San Regent
State = New Hampshire

ROOT64 runs its own data center in Ohio, USA.

ROOT64 technical support center is open 24 hours 7 days a week to provide our customers service, around the clock. You can receive Live Chat and Help desk service from our 24 / 7 available customer support team for immediate problem resolution

No, we do not require any forced advertising on your website. Once you sign up for an account, you have complete control over content and information contained in your website. As long as you stay within our Policy and Guidelines, you can display anything you like.

DOMAIN QUESTIONS

Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

When you register a domain name with ROOT64, you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.

Yes, it is possible to transfer your domain registration to ROOT64.To do so you need to fill out the order form select "Transfer your Existing Domain", and enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and may be seen on our order form.
Important Note: In order to transfer your registration to us you must submit your request to us at least 14 days before your domain name expires at its current registrar. If it's past that date you'll have to renew with the current registrar. Your domain name must be "unlocked" with the current registrar, and you will frequently need a domain transfer code or "EPP code".

There is no downtime associated with transferring your domain name registration to ROOT64. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 24 hours.

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.

ROOT64 can host any domain name. All Preferred, Business, Cloud, Reseller, and dedicated servers support unlimited website hosting. For a list of these domains please visit our order form.

Yes, you can have additional domain names point to your current account. All of our hosting plans have the ability to support multiple domains except for the Starter plan. You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).

The Internet Corporation for Assigned Names and Numbers (ICANN) is the non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. Government contract by IANA and other entities.

The following is ROOT64 's DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server: NS1.ROOT64.COM
Primary Name Server IP:

Secondary Name Server: NS2.ROOT64.COM
Secondary Name Server IP:

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

Yes, you can use a 3rd level (Sub-Domain) domain name, such as yourname.westhostsite.com, to use on a new hosting account or with an existing account. The hosting plans are the same as those posted for normal domains; the advantage to these is that no domain registration is needed. This means no domain registration fees!

General Sales Web Hosting QUESTIONS

Account activations are provisioned instantly after the payment of your order is completed, so you can get started on your website right away.

Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging into your control panel.

Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager. If you need FTP, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We also provide a Web-based File Manager with cPanel to make it even easier for you to upload your files.

You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.

Yes, ROOT64 offers shared hosting plans with unlimited disk space and bandwidth.

If you are interested in running windows based hosting, you are at right place, please place order for Windows plan from order page.

BILLING QUESTIONS

Depending on the plan, you have your choice of quarterly, annually, 2-year, or 3-year billing. Before expiry date of product you will get an invoice for which you need to pay to avid suspension of your product.

Absolutely, all our shared and reseller hosting packages come with an unconditional 30 day money back guarantee.

We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover. We also take PayPal payments as-well.

Absolutely! ROOT64.com doesn’t have access to your credit card information. ROOT64.com does not store your credit card information on it’s servers. The services we use are: Moneybookers, Inc. is an authorized retailer of ROOT64.com PayPal Bank Transfers

OTHER QUESTIONS

All our shared-hosting packages come with a Free website builder. We utilize RVsiteBuilder.

Absolutely! We offer free transfer services. We’ll move your website files from your old host and we’ll even transfer the domain for you to our network. If the account is very large then conditions may apply.

ROOT64.com uses CPanel for our control panel software. We also provide customised control panel for Domain Name Registration with us, VPS, Website Designing & Development. All these apart from Client Area provided on our website itself with Member Login

All the tickets/support queries are answered within 1 hours but in most of the cases it takes only 30 mins.

Yes. Every web hosting account gets their own separate CGI bin by default.

Yes, we do have ImageMagic installed on all our Linux Servers.

Yes, we have GD Library installed.

Yes we do offer SSH access only if you have a dedicated IP from your ISP (Internet Service Provider)

Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

Yes we do support SSL But we do not support JSP.

We can host adult websites but all adult content must be legal and comply with the Internet Laws of the respective country

Yes, only with Windows plans, Our Linux plans do not support .ASP

Yes, We offer dedicated IP, each IP will cost $24/year(no monthly fees).

You will be allowed to use as much bandwidth as allotted by the hosting plan.

As the Reseller you are responsible for collecting payment from your clients individually. We will bill you directly for your Reseller hosting plan according to the billing cycle you selected when signing up.

As a ROOT64 reseller you are given a large amount of space to divide between each of your hosting accounts. With our reseller control panel, you can sell more space than you actually have. You would not be required to upgrade your plan until you have exceeded the TOTAL usage of your account. This way you are only paying for what you need but have the ability to expand as needed. Our reseller plans are now powered with Cloud Hosting Technology, which uses virtual servers. Now you can upgrade your plan instantaneously with the click of a mouse.

No technical problem is bigger than our skill of restoring a device's capability.

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