ROOT64 care about the satisfaction of every customer.

ROOT64 Web Hosting's primary objective is to value and support our subscribers wherever, whenever and however possible. Our management and staff will provide the highest level of attention and dedication to all of our subscribers.

Have questions about what products and services are eligible for a refund? We've got your answers below! Here are our Standard Terms for products and services eligible for a refund:

Refund & Billing Policy

01

30-Day Money Back Guarantee

We are confident that you'll be pleased with the ROOT64 performance and support, however for your peace of mind we offer a no-quibble 30 day Money Back Guarantee on all web hosting plans. We take pride in our business so we'll probably ask you why you are leaving

If you are not completely satisfied with our webhosting services, and you notify ROOT64 in writing via your Control Panel within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by email; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please open a support ticket at billing@root64.com.

Accounts terminated for abuse (such as Spamming, or other usage against our Acceptable Usage Policy) shall not be refunded at anytime. Refund in the event of Network or Server outage..
02

Domain Name Registration

If a domain name registration is associated with the account, upon the cancellation of the webhosting product, the account will be downgraded to Domain Name Registration Only.

The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area.

Note: Domain name registration fees are not refundable.
03

Upgrades and Downgrades

Upgrades become effective only after payment for the package price difference is paid. In the event of a downgrade, the amount of the package price already paid over the new package price for that cycle will be placed on the billing account as a service credit.

Refunds will not be issued for the Upgrades and Downgrades.
04

Dedicated Servers, VPS, software licenses, or bandwidth over usage

The Customer represents and warrants that, if an individual, Customer is at least 18 years old and otherwise legally competent in all respects to, or, if an entity, Customer is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing, as applicable, and possesses all legal authority and power to accept and be bound by these Terms. Further, Customer represents and warrants all information provided by Customer to ROOT64 has been and is complete, accurate, and current, and that Customer shall continue to provide complete, accurate and current information to ROOT64 in connection with all registration or renewal processes and further agrees to update all such information as necessary to maintain complete, accurate and current information. Although customers of paid services offered through ROOT64 must be at least 18 years of age and otherwise legally competent to accept and be legally bound by these Terms, a parent or legal guardian of a minor may obtain an account on the minor's behalf. By doing so, consents to such minor's use of the Services. Subscribing parents and legal guardians each for herself or himself, as applicable, accept and agree to be legally bound by these Terms, and assume full responsibility and liability associated with any failure of compliance with the Terms in connection with said minor's use of any of the Services.

The Provider does not accept anonymous Customers. All Customer information must be complete, accurate, and current. Customers that deliberately provide false name and/or address information will find their accounts terminated immediately. No refund will be provided.

The Provider is entitled to ask for a scanned or photographed official identification document that is issued by the Customer's government and certifies Customer's identify and/or a utility bill issued in the Customer's name. This may be requested by the Provider in order to perform fraud and security checks.

The Customer is fully responsible for securing his hosting account and ensuring that this agreement is not broken by any third party with or without his knowledge or consent.

Refunds are not offered for VPS, Dedicated server and software licenses, or bandwidth over usage costs.
If the hosting service has been used for sending bulk email and/or if our Terms and conditions have been violated, it will be suspended OR Terminated without any refund.

05

SSL certificates and Dedicated IP

No refunds are issued for cancellation of SSL certificate

No refunds are issued for cancellation of Dedicated IP

No refunds are issued for cancellation of SSL certificate installation charges

06

Credits, Compensation

There might come a time when you cannot access your website or any other service. This is not necessarily due to ROOT64. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and ROOT64, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.

No Web Site Availability resulting from (i) Scheduled maintenance, (ii) Your behavior or the performance or failure of your equipment, facilities or applications, or (iii) Circumstances beyond ROOT64's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

We do not provide any Credits OR Compensation.
07

At ROOT64 it's our aim to be the best in everything that we do, our customer service charter sets out the following goals ...

Provide a Reliable, Feature Packed Web Hosting Service.

All at Industry Beating Prices!

Highest Levels of Customer Service.

Maximum Guaranteed Uptime.

Honest & Clear Policies & Practices.

Good reputation is essential for us

Cutting Edge Technology

Improved Customer Care Program

Fast Light speed network connectivity to numerous major Internet backbones for faster response times. We regularly review our network performance and plan upgrades. We strive to deliver the fastest bandwidth speeds to our customers

Innovative Educate yourself more about web hosting with our 24 X 7 live help

No technical problem is bigger than our skill of restoring a device's capability.

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